jtwin's Privacy Policy

jtwin ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the personal privacy of our users and are committed to protecting your information. This privacy policy explains what information we collect, why we collect it, and how it is used or kept secure when you use jtwin's website and services.

By using this website or its services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

2.1 Personally Identifiable Information

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Bangladeshi National Identity Card (NID) or passport number (for KYC verification)
• Address and residential information

2.2 Financial Information

As part of the deposit and withdrawal process, we collect:

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing purposes only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 User Behavior and Technical Information

To improve the quality of our services, we automatically collect:

• IP address and device information (browser, operating system)
• Site visit times, page view history, and click data
• Game play history, bet amounts, and results
• Login times and session information
• Cookies and session tokens

3.1 Delivering Core Services

The information we collect is primarily used for the following purposes:

• Account creation, verification, and management
• Accepting deposits, processing withdrawals, and confirming transactions
• Providing bonuses, rewards, and promotional offers
• Assistance through customer support and live chat
• Ensuring account security and preventing fraud

3.2 Service Improvement and Personalization

• Improving platform functionality and user experience
• Recommending games and offers based on user preferences
• Identifying and resolving technical issues on the website
• Conducting analytics related to service usage

3.3 Legal Obligations and Responsible Gaming

• Age verification — only users aged 21 and above may use the service
• Complying with Anti-Money Laundering (AML) regulations
• Monitoring gaming behavior as part of the responsible gaming program
• Responding to lawful requests from legal authorities

Use of Cookies

The jtwin website uses cookies. Cookies are small text files stored in your browser that help our site recognize you. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to collect statistics about site usage; these use anonymous data.
• Session Cookies: Automatically deleted when the browser is closed.

You can control or disable cookies through your browser settings, though this may limit some features of the service.

When Information Is Shared

jtwin never sells your personal information. Information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: When cooperation is required in the investigation of financial crimes.
• Service Partners: Trusted partners who manage our technology infrastructure, operating under strict confidentiality agreements.

Technical Safeguards

To protect your information, jtwin takes the following measures:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Account passwords are stored using industry-standard hashing methods
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted staff access — only authorized personnel can view sensitive information

Data Storage and Retention

Your information will be retained for as long as your account is active or as necessary to provide the service. Even after an account is closed, some information may be retained for a specified period to fulfill legal obligations.

Once the retention period has passed, or upon your request, information will be securely deleted or anonymized, unless retention is required by law.

Your Rights Regarding Your Information

As a user of the jtwin platform, you have the following rights:

1. Right of Access: The right to request what information we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your information in certain circumstances, where consistent with legal obligations.
4. Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
5. Right to Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
6. Right to Object: The right to object to certain processing of your information.

Age Restrictions

jtwin's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. We conduct an age verification process at the time of registration.

If we become aware that a minor is using our services or has provided their information, we will immediately suspend that account and delete the associated information.

If a parent or guardian believes their child has used our platform, please contact us immediately at [email protected].

Privacy Policy Revisions

jtwin reserves the right to revise this privacy policy from time to time. For any significant changes, we will:

• Update the policy published on the website and note the new effective date
• Endeavor to notify registered users via email
• Continued use of the platform after changes will be considered acceptance of the new policy

We therefore recommend that you visit this page regularly and stay informed about the latest privacy policy.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Support Email:
  [email protected]
• Live Chat:
  24/7 support in Bengali — chat directly from the platform

We aim to process your requests promptly and treat all privacy-related complaints with the highest priority.